Frequently Asked Questions (FAQ's)
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Customers digitally acknowledge deliveries through the mobile app or handheld device—similar to signing for a parcel. The system securely records this as proof of delivery for verification and audit purposes.
Yes. Drivers use the ROCKEYE mobile app to log each stage of the delivery process—inspection, loading, dispatch, and final delivery—ensuring real-time status visibility.
Fuel vouchers are assigned per trip, specifying fuel type and quantity. Drivers redeem these at designated fuel stations, with all transactions recorded for audit and cost tracking.
Yes. Fuel vouchers can be integrated with third-party fuel card systems via API, enabling automated redemption and tracking of fuel usage at authorized depots.
In case of a breakdown, the system flags the trip as incomplete and allows dispatch teams to assign a new vehicle and driver from the breakdown location to continue the delivery.
Geofencing and GPS tracking detect unauthorized deviations. Drivers can submit detour requests via the app, and managers receive real-time alerts for review and approval.
Yes. Drivers can input expenses (e.g., tolls, refueling) directly through the mobile app. These entries sync with the backend for real-time reimbursement and expense reporting.
The System Overview outlines detailed logistics capabilities such as flexible trip scheduling, billing template selection (quantity- or fixed-based), multi-stop trips (check-ins, multi-deliveries), safety checks, quantity variance checks, auto-generation of fuel and billing vouchers, dynamic trip cloning, real-time status updates with notifications, driver ratings, delivery confirmations, cancellations, and comprehensive activity logging.
Drivers access pre-configured safety checklists through the mobile app before departure. Supervisors can be assigned approval rights for safety compliance and validation.
Yes. It supports multiple transporters, vehicles, and geographies. Its modular design and rich master data (e.g., Freight Rate Master, Vehicle Park, Delivery Estimation) ensure you can scale smoothly as business needs expand.
The module streamlines transportation workflows—order dispatch, vehicle allocation, and tracking—thereby reducing manual effort, improving delivery accuracy, and enhancing customer satisfaction. It also brings cost savings by optimizing routes, consolidating shipments, and lowering fuel and labor costs.
Yes. The system supports operations across multiple depots, warehouses, or distribution centers while providing centralized monitoring of transportation activities.
Yes. Transportation expenses such as freight charges, operational costs, and trip-related expenses can be recorded and analyzed through the system.
Yes. Dispatch teams can allocate drivers and vehicles based on availability, trip requirements, and operational planning rules.
Yes. Dispatch teams can schedule upcoming trips in advance to support operational planning and ensure vehicle availability.
Yes. Vehicle capacity and load information can be recorded and used when planning deliveries to ensure efficient utilization.
Yes. Trips can include multiple delivery stops to support efficient route planning and consolidated deliveries.
Yes. Dispatch teams can track trip progress and monitor delivery status through system dashboards and operational views.
Yes. Completed trip and delivery records are stored in the system for operational analysis and historical tracking.
Yes. Users can search and filter trips using parameters such as date, transporter, vehicle, or delivery location.
Yes. The system provides reports and dashboards that highlight key performance indicators such as delivery efficiency and operational performance.
Yes. The system provides live operational visibility to help dispatch teams monitor ongoing transportation activities.
Yes. Partners can view trip assignments through the partner interface or operational dashboard.
Yes. Transport partners can maintain information about vehicles, drivers, and operational resources.
Yes. Partners can monitor delivery progress and trip status through their assigned system access.
Yes. Partners can receive notifications related to trip assignments, delivery updates, and operational changes.
Yes. The system allows organizations to review transporter performance based on operational metrics and service outcomes.
Yes. Authorized partner users can update certain trip-related details depending on configured permissions.
Yes. The system is designed to support operations across different geographic regions or countries.
Yes. Workflows and operational parameters can be configured based on regional business practices.
Yes. Multi-currency functionality allows transportation transactions to be managed across different countries.
Yes. Reports can be generated based on regions, depots, or operational territories.
ROCKEYE TMS helps organizations manage and optimize transportation operations including trip planning, vehicle allocation, shipment tracking, and transportation cost management within a single digital platform.
Industries such as logistics providers, manufacturing companies, fuel distributors, retail supply chains, and organizations operating delivery fleets can benefit from the platform.
Yes. Businesses can manage their owned fleet as well as contracted transport partners within the same system while maintaining clear operational visibility.
If users cannot find a trip, the system provides search, advanced search, filtering, and refresh capabilities within the Trips module to help users quickly locate the required trip record.
Users can contact the designated support team or system administrator for assistance with operational or technical issues.
Yes, integration is possible via APIs to allow seamless communication between systems.
The fuel section offers real-time KPIs such as total fuel depots, available stock, issued—YTD, consumed—YTD, expired—YTD, and stock transaction summaries. Graphical insights display depot-level fuel availability, voucher statuses (dispensed vs. expired), and transactional trends. Users can filter by fuel type, transporter, or depreciate data by refreshing the dashboard for live updates
This module presents a centralized overview of all scheduled trips (pre-transit phase), displaying vital information such as transporter, order code, vehicle, driver, and start date. Users can create new trips from accepted orders and leverage search, filter, and export features to plan trips efficiently.
ROCKEYE supports integration with a wide range of third-party GPS devices. There is no mandatory requirement to install new hardware if existing units are compatible.
Yes. Geofencing rules can be configured per delivery route. Any deviation from the assigned route triggers instant alerts to administrators.
Yes—the Scan feature in dashboard triggers camera-based validation of trip assignments and vehicle IDs.
Yes. Operational dashboards provide visual insights into logistics performance, vehicle utilization, and delivery efficiency.
Yes. Integration with order management systems allows delivery trips to be created automatically based on confirmed orders.
Yes. Reports and operational data can be exported in formats such as Excel or CSV for analysis and reporting.
Yes. Notifications can be configured to inform users about operational events such as dispatch updates or delivery completion.
Yes. Dashboards provide real-time and historical insights into transportation performance.
Yes. Authorized users can securely access the system through web or mobile interfaces depending on their assigned roles.
Yes. A dedicated partner interface can be provided to manage trip information and operational communication.
Yes. Secure APIs allow partners to integrate their operational systems with the TMS platform.
Yes. Role-based permissions allow administrators to control what information each partner can access.
Yes. Authorized partners can access selected operational reports based on system configuration.
No, but the platform interfaces can be localized and adapted for different country-specific languages.
Yes, ROCKEYE TMS supports configuration of region-specific tax parameters through the State Tax Master, enabling organizations to maintain state-level tax rules used during transport financial transactions.
Yes. Data hosting can be configured based on regional infrastructure or regulatory requirements.
The system can be deployed in cloud environments, private infrastructure, or on-premise installations depending on organizational requirements.
User access is managed through role-based permissions that define the level of access for each user.
Yes. Key activities such as updates, approvals, and configuration changes are logged for audit purposes.
Yes. Secure authentication ensures that only authorized users can access system features.
Yes. Administrators can create, modify, and manage user accounts through the system’s administration interface.
Yes. Data protection measures such as secure access controls and encrypted communication are implemented to protect operational data.
If system data appears outdated, users should refresh the listing, verify filters, and use search or advanced search tools to retrieve the latest available records within the module.
If a user forgets their login credentials, a system administrator can access the user account in the Users module and update the account setup or password, allowing the user to regain access to the system.
Users should verify date ranges, adjust filters, use advanced search options, and refresh the report listing to ensure the correct data parameters are applied.
The system administrator should verify user role permissions and enable access if appropriate.