Navigation

Dashboard >> Sitemap >> Requests & Approvals >> Change Requests 

Or

Menu Bar >> Requests & Approvals >> Change Requests 

Introduction/Purpose

Change Requests module enables the admin to manage the request sent by the user to change the personal information such Email ID. When the user changes the information from their panel, a request will be sent to the admin for the changing of the information. Admin will have the option to accept or reject information. On accepting the information will be changed based on the provided change request. On rejection, the information will remain the same as that of the original info.

Dependencies

System Performance: The system should respond properly to retrieve and show the change request data properly from the database.

Change Requests List

All the added change requests will be displayed at the change requests list screen.

To view the change request list, there are two ways as mentioned below.

1. Click on the “Change Requests” from the menu under the “Requests & Approvals” module as shown below.

2. Click on the “Change Requests” from the site map under the “Requests & Approvals” module as shown below.

Change Request Details

To view the details of a change request, follow below steps.

Step 1: To open the change request list screen, follow the steps mentioned in the section “Change Request List”.

Step 2: Click on a “Change Request Code” from the list, as shown below.

Approve/Decline Change Request

To approve or decline a change request, follow below steps.

Step 1: To open the change request details screen, follow the steps mentioned in the section “Change Request Details”.

Step 2: Click on the Approve or Decline button to approve or decline the change request, as shown below.

Approve: Approve will be redirected to the user details page. Click the Submit button to save the same.

• Admin will also be able to Approve, Decline, or Discard the requests.
• On approving the request, the values will replace to changed values.
• On declining the request, the values will remain as per the original values.
• On Discarding, no action will be taken and the user will be redirected to the listing page.
• Admin will have the option to add any remark while approving/declining the request.