LT Dispute Closure

LT Dispute Closure

1.0 Purpose

The main purpose of this process is to close the loading ticket dispute which is generated at the time of loading ticket delivery confirmation.

1.1 Who can close the dispute?

1. MRS Admin

1.2 Different Applications Involved in Process

1. Portal Web
2. Portal Customer App

1.3 Navigation Path

Requests & Approvals > LT Dispute Requests

1.4 Generation of LT Dispute Request

When a loading ticket which is of charge on delivery is giving delivery confirmation by the customer/dealer with the quantity less than the waybilled quantity then a dispute request will be generated against the loading ticket.

1.5 Close LT Dispute Request

The generated dispute requests will be displayed in the LT dispute requests module.

MRS Admin can see the dispute request details by clicking on the dispute request code. In dispute request detail page system shows all the details of LT quantity, Waybilled quantity and the delivery confirmed quantity and the dispute quantity.

System also shows the transporter details like transporter company, truck and driver.

By clicking on the close button system shows the close LT dispute popup with the following fields

1. Customer Confirmed Qty
2. Actual Received Qty
3. Qty in Dispute
4. Payable Entity
5. Current Product Price
6. Charge Amount
7. Attachment
8. Remarks
9. Close Remarks

MRS Admin enters the actual received quantity after verification about the dispute. If there is any issue with the transporter delivery then MRS admin will charges the transporter by selecting the payable entity as "Charge Transporter" otherwise user select the payable entity as "Charge Supplier". Based on the entered actual received quantity if the value is greater than the dealers confirmed quantity then the difference quantity will be credited into the dealers stock account.

If user selects the charge transporter then the charge amount value will be debited from the transporter wallet.

If user selects the charge supplier then the charge amount value will be debited from the product owner's logistics wallet.