The SOS Mobile application allows police officers to respond to emergency SOS requests from citizens. Officers can scan a QR code to access user details, accept or reject requests, take quick actions, and mark the SOS request as closed upon resolution.

SOS Request Handling Workflow

• Description: When a citizen raises an SOS request, the police officer scans the QR code displayed on their device to retrieve the citizen’s details.
• Screen: Welcome screen with a QR code scanner.
• Fields:

• QR Code Scanner: Scans the unique QR code linked to the citizen’s SOS request.

Viewing SOS Requests

• Description: After scanning the QR code, the officer is directed to the SOS Requests screen, where they can see recent and past SOS requests.
• Screen: SOS Requests screen.
• Fields:

• Recent Requests: Displays active SOS requests sorted by time (e.g., “Just Now,” “2 Min Ago”).
• Citizen Details: Name, location, and profile picture of the citizen.
• Call Button: Allows the officer to call the citizen directly.
• Accept/Reject Buttons: Options to accept or reject the SOS request.

Accepting or Rejecting the SOS Request

• Description: The officer can choose to accept or reject the SOS request.
• Screen: SOS Request Details screen.
• Fields:

• Citizen Profile: Name, profile picture, and location.
• View Profile Button: Redirects to the citizen’s detailed profile.
• Nearby Resources: Displays nearby police stations, volunteers, and other emergency services.
• Incident Type Dropdown: Allows the officer to select the type of incident.
• Map View: Shows the citizen’s location and nearby resources.
• Accept/Reject Buttons: Confirmation buttons to accept or reject the request.

Taking Quick Action

• Description: Once the SOS request is accepted, the officer can take quick actions such as calling emergency services or marking their arrival at the location.
• Screen: Quick Actions screen.
• Fields:

• Quick Action Options:
  • Reached Location: Mark arrival at the citizen’s location.
  • Emergency Contacts: Quick-dial buttons for various emergency services (e.g., Lagos Emergency Service, FRSC Zonal Office, etc.).

Marking Reached Location

• Description: The officer confirms their arrival at the SOS location and can add comments if necessary.
• Screen: Reached Location confirmation popup.
• Fields:

• Comments Box: Optional field for the officer to add details about the situation.
• Submit Button: Confirms the officer’s arrival at the location.

Closing the SOS Request

• Description: Once the situation is resolved, the officer can close the SOS request and add comments if needed.
• Screen: Close SOS Emergency popup.
• Fields:

• Comments Box: Optional field for the officer to provide details about the resolution.
• Submit Button: Confirms the closure of the SOS request.

Viewing Closed SOS Requests

• Description: The officer can view the details of closed SOS requests.
• Screen: SOS Request Closed screen.
• Fields:

• Citizen Profile: Name, profile picture, and location.
• View Profile Button: Redirects to the citizen’s detailed profile.
• Map View: Shows the location where the SOS was resolved.
• Nearby Resources: Displays nearby police stations, volunteers, and other emergency services.