{"id":1172,"date":"2026-03-09T10:01:35","date_gmt":"2026-03-09T10:01:35","guid":{"rendered":"https:\/\/kb.rockeye.com\/transporter\/?page_id=1172"},"modified":"2026-04-23T08:41:10","modified_gmt":"2026-04-23T08:41:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/kb.rockeye.com\/transporter\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"  <section class=\"kb-faq-section border-0 p-0 m-0\">\n          <div class=\"mb-4\">\n        <h2 class=\"kb-section-heading mb-2\">Frequently Asked Questions (FAQ's)<\/h2>\n        <p class=\"kb-section-desc\">Your Queries, Our Answers - Let's strengthen your software development<\/p>\n      <\/div>\n    \n    <!-- Tabs Navigation -->\n    <div class=\"kb-faq-tabs-container nav mb-4\" id=\"faq-tab\" role=\"tablist\">\n              <button class=\"nav-link kb-btn-pill active\" id=\"faq-tab-28\"\n          data-bs-toggle=\"pill\" data-bs-target=\"#faq-pane-28\" type=\"button\" role=\"tab\"\n          aria-controls=\"faq-pane-28\" aria-selected=\"true\">\n          Functional        <\/button>\n                <button class=\"nav-link kb-btn-pill \" id=\"faq-tab-29\"\n          data-bs-toggle=\"pill\" data-bs-target=\"#faq-pane-29\" type=\"button\" role=\"tab\"\n          aria-controls=\"faq-pane-29\" aria-selected=\"false\">\n          General        <\/button>\n                <button class=\"nav-link kb-btn-pill \" id=\"faq-tab-31\"\n          data-bs-toggle=\"pill\" data-bs-target=\"#faq-pane-31\" type=\"button\" role=\"tab\"\n          aria-controls=\"faq-pane-31\" aria-selected=\"false\">\n          Technical        <\/button>\n            <\/div>\n\n    <!-- Tabs Content -->\n    <div class=\"tab-content\" id=\"faq-tabContent\">\n              <div class=\"tab-pane fade show active\" id=\"faq-pane-28\"\n          role=\"tabpanel\" aria-labelledby=\"faq-tab-28\">\n          <div class=\"accordion kb-faq-accordion\" id=\"faqAccordion-28\">\n\n                            <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1177\">\n                    <button class=\"accordion-button \" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1177\"\n                      aria-expanded=\"true\"\n                      aria-controls=\"collapse-1177\">\n                      How does the system capture proof of delivery from customers?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1177\"\n                    class=\"accordion-collapse collapse show\"\n                    aria-labelledby=\"heading-1177\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Customers digitally acknowledge deliveries through the mobile app or handheld device\u2014similar to signing for a parcel. The system securely records this as proof of delivery for verification and audit purposes.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1178\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1178\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1178\">\n                      Can drivers update delivery progress in real time?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1178\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1178\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Drivers use the ROCKEYE mobile app to log each stage of the delivery process\u2014inspection, loading, dispatch, and final delivery\u2014ensuring real-time status visibility.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1179\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1179\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1179\">\n                      How does the fuel voucher system work?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1179\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1179\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Fuel vouchers are assigned per trip, specifying fuel type and quantity. Drivers redeem these at designated fuel stations, with all transactions recorded for audit and cost tracking.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1180\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1180\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1180\">\n                      Can fuel vouchers be integrated with fuel card systems for tracking and redemption?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1180\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1180\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Fuel vouchers can be integrated with third-party fuel card systems via API, enabling automated redemption and tracking of fuel usage at authorized depots.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1181\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1181\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1181\">\n                      What happens if a truck breaks down during delivery?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1181\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1181\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">In case of a breakdown, the system flags the trip as incomplete and allows dispatch teams to assign a new vehicle and driver from the breakdown location to continue the delivery.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1182\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1182\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1182\">\n                      How are unscheduled stops or route deviations handled?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1182\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1182\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Geofencing and GPS tracking detect unauthorized deviations. Drivers can submit detour requests via the app, and managers receive real-time alerts for review and approval.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1183\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1183\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1183\">\n                      Can drivers log expenses like tolls and fuel during trips?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1183\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1183\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Drivers can input expenses (e.g., tolls, refueling) directly through the mobile app. These entries sync with the backend for real-time reimbursement and expense reporting.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1184\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1184\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1184\">\n                      What transport workflows are supported end-to-end?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1184\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1184\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The System Overview outlines detailed logistics capabilities such as flexible trip scheduling, billing template selection (quantity- or fixed-based), multi-stop trips (check-ins, multi-deliveries), safety checks, quantity variance checks, auto-generation of fuel and billing vouchers, dynamic trip cloning, real-time status updates with notifications, driver ratings, delivery confirmations, cancellations, and comprehensive activity logging.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1185\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1185\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1185\">\n                      How are safety checks performed on vehicles?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1185\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1185\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Drivers access pre-configured safety checklists through the mobile app before departure. Supervisors can be assigned approval rights for safety compliance and validation.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1186\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1186\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1186\">\n                      Is the module scalable for growing fleets or multiple transporter partners?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1186\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1186\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. It supports multiple transporters, vehicles, and geographies. Its modular design and rich master data (e.g., Freight Rate Master, Vehicle Park, Delivery Estimation) ensure you can scale smoothly as business needs expand.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1187\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1187\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1187\">\n                      What business benefits can I expect from using the Transport Module?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1187\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1187\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The module streamlines transportation workflows\u2014order dispatch, vehicle allocation, and tracking\u2014thereby reducing manual effort, improving delivery accuracy, and enhancing customer satisfaction. It also brings cost savings by optimizing routes, consolidating shipments, and lowering fuel and labor costs.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1188\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1188\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1188\">\n                      Can the system handle transportation operations across multiple depots?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1188\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1188\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. The system supports operations across multiple depots, warehouses, or distribution centers while providing centralized monitoring of transportation activities.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1189\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1189\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1189\">\n                      Can the system track transportation costs?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1189\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1189\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Transportation expenses such as freight charges, operational costs, and trip-related expenses can be recorded and analyzed through the system.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1190\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1190\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1190\">\n                      Can dispatch teams assign drivers and vehicles to trips?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1190\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1190\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Dispatch teams can allocate drivers and vehicles based on availability, trip requirements, and operational planning rules.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1191\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1191\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1191\">\n                      Does the system allow planners to schedule trips in advance?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1191\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1191\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Dispatch teams can schedule upcoming trips in advance to support operational planning and ensure vehicle availability.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1192\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1192\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1192\">\n                      Can the system help manage transportation capacity?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1192\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1192\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Vehicle capacity and load information can be recorded and used when planning deliveries to ensure efficient utilization.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1193\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1193\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1193\">\n                      Can multiple delivery points be included in a single trip?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1193\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1193\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Trips can include multiple delivery stops to support efficient route planning and consolidated deliveries.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1194\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1194\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1194\">\n                      Can delivery status be monitored by operational teams?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1194\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1194\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Dispatch teams can track trip progress and monitor delivery status through system dashboards and operational views.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1195\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1195\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1195\">\n                      Can the system maintain delivery records for future reference?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1195\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1195\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Completed trip and delivery records are stored in the system for operational analysis and historical tracking.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1196\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1196\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1196\">\n                      Can trip information be searched or filtered easily?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1196\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1196\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Users can search and filter trips using parameters such as date, transporter, vehicle, or delivery location.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1197\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1197\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1197\">\n                      Can dispatch teams review transportation performance metrics?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1197\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1197\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. The system provides reports and dashboards that highlight key performance indicators such as delivery efficiency and operational performance.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1198\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1198\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1198\">\n                      Can transport operations be monitored in real time?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1198\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1198\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. The system provides live operational visibility to help dispatch teams monitor ongoing transportation activities.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1199\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1199\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1199\">\n                      Can transport partners view assigned trips in the system?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1199\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1199\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Partners can view trip assignments through the partner interface or operational dashboard.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1200\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1200\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1200\">\n                      Can partners maintain their fleet details in the system?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1200\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1200\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Transport partners can maintain information about vehicles, drivers, and operational resources.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1201\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1201\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1201\">\n                      Can partners track shipment progress?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1201\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1201\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Partners can monitor delivery progress and trip status through their assigned system access.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1202\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1202\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1202\">\n                      Can partners receive operational notifications?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1202\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1202\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Partners can receive notifications related to trip assignments, delivery updates, and operational changes.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1203\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1203\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1203\">\n                      Can partner performance be evaluated?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1203\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1203\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. The system allows organizations to review transporter performance based on operational metrics and service outcomes.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1204\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1204\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1204\">\n                      Can partners update operational information related to trips?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1204\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1204\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Authorized partner users can update certain trip-related details depending on configured permissions.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1205\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1205\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1205\">\n                      Can the system support multi-region transportation operations?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1205\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1205\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. The system is designed to support operations across different geographic regions or countries.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1206\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1206\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1206\">\n                      Can transportation workflows be configured for regional operations?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1206\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1206\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Workflows and operational parameters can be configured based on regional business practices.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1207\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1207\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1207\">\n                      Can the system support multiple currencies?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1207\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1207\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Multi-currency functionality allows transportation transactions to be managed across different countries.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1208\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1208\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1208\">\n                      Can location-based reporting be generated?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1208\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1208\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Reports can be generated based on regions, depots, or operational territories.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                \n          <\/div>\n        <\/div>\n                <div class=\"tab-pane fade \" id=\"faq-pane-29\"\n          role=\"tabpanel\" aria-labelledby=\"faq-tab-29\">\n          <div class=\"accordion kb-faq-accordion\" id=\"faqAccordion-29\">\n\n                            <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1209\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1209\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1209\">\n                      What is the primary purpose of the ROCKEYE TMS solution?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1209\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1209\"\n                    data-bs-parent=\"#faqAccordion-29\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE TMS helps organizations manage and optimize transportation operations including trip planning, vehicle allocation, shipment tracking, and transportation cost management within a single digital platform.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1210\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1210\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1210\">\n                      What industries can benefit from using ROCKEYE TMS?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1210\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1210\"\n                    data-bs-parent=\"#faqAccordion-29\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Industries such as logistics providers, manufacturing companies, fuel distributors, retail supply chains, and organizations operating delivery fleets can benefit from the platform.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1211\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1211\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1211\">\n                      Does the system support both internal fleets and third-party transporters?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1211\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1211\"\n                    data-bs-parent=\"#faqAccordion-29\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Businesses can manage their owned fleet as well as contracted transport partners within the same system while maintaining clear operational visibility.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1212\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1212\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1212\">\n                      What should users do if they cannot find a specific trip in the system?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1212\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1212\"\n                    data-bs-parent=\"#faqAccordion-29\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">If users cannot find a trip, the system provides search, advanced search, filtering, and refresh capabilities within the Trips module to help users quickly locate the required trip record.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1213\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1213\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1213\">\n                      How can users request assistance for system-related issues?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1213\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1213\"\n                    data-bs-parent=\"#faqAccordion-29\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Users can contact the designated support team or system administrator for assistance with operational or technical issues.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                \n          <\/div>\n        <\/div>\n                <div class=\"tab-pane fade \" id=\"faq-pane-31\"\n          role=\"tabpanel\" aria-labelledby=\"faq-tab-31\">\n          <div class=\"accordion kb-faq-accordion\" id=\"faqAccordion-31\">\n\n                            <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1214\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1214\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1214\">\n                      Can TMS system integrate with a client\u2019s existing ERP system?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1214\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1214\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes, integration is possible via APIs to allow seamless communication between systems.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1215\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1215\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1215\">\n                      How is fuel usage and depot data monitored?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1215\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1215\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The fuel section offers real-time KPIs such as total fuel depots, available stock, issued\u2014YTD, consumed\u2014YTD, expired\u2014YTD, and stock transaction summaries. Graphical insights display depot-level fuel availability, voucher statuses (dispensed vs. expired), and transactional trends. Users can filter by fuel type, transporter, or depreciate data by refreshing the dashboard for live updates<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1216\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1216\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1216\">\n                      How are upcoming trips managed before dispatch?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1216\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1216\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">This module presents a centralized overview of all scheduled trips (pre-transit phase), displaying vital information such as transporter, order code, vehicle, driver, and start date. Users can create new trips from accepted orders and leverage search, filter, and export features to plan trips efficiently.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1217\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1217\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1217\">\n                      Can existing GPS hardware be used, or is new hardware required?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1217\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1217\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE supports integration with a wide range of third-party GPS devices. There is no mandatory requirement to install new hardware if existing units are compatible.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1218\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1218\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1218\">\n                      Does the system support geofencing to monitor route compliance?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1218\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1218\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Geofencing rules can be configured per delivery route. Any deviation from the assigned route triggers instant alerts to administrators.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1219\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1219\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1219\">\n                      Are QR or barcode scans supported for trip and vehicle validation?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1219\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1219\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes\u2014the Scan feature in dashboard triggers camera-based validation of trip assignments and vehicle IDs.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1220\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1220\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1220\">\n                      Does the system support dashboard-based monitoring?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1220\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1220\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Operational dashboards provide visual insights into logistics performance, vehicle utilization, and delivery efficiency.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1221\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1221\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1221\">\n                      Can the system integrate with order management systems?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1221\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1221\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Integration with order management systems allows delivery trips to be created automatically based on confirmed orders.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1222\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1222\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1222\">\n                      Can reports be exported from the system?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1222\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1222\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Reports and operational data can be exported in formats such as Excel or CSV for analysis and reporting.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1223\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1223\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1223\">\n                      Can users receive automated alerts from the system?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1223\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1223\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Notifications can be configured to inform users about operational events such as dispatch updates or delivery completion.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1224\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1224\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1224\">\n                      Can operational data be accessed through dashboards?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1224\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1224\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Dashboards provide real-time and historical insights into transportation performance.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1225\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1225\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1225\">\n                      Can the system be accessed remotely by authorized users?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1225\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1225\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Authorized users can securely access the system through web or mobile interfaces depending on their assigned roles.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1226\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1226\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1226\">\n                      Does the system support partner portals?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1226\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1226\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. A dedicated partner interface can be provided to manage trip information and operational communication.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1227\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1227\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1227\">\n                      Can partner systems integrate with the TMS platform?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1227\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1227\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Secure APIs allow partners to integrate their operational systems with the TMS platform.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1228\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1228\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1228\">\n                      Can access rights be defined separately for each partner?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1228\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1228\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Role-based permissions allow administrators to control what information each partner can access.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1229\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1229\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1229\">\n                      Can partners access operational reports?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1229\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1229\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Authorized partners can access selected operational reports based on system configuration.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1230\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1230\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1230\">\n                      Can the system support regional language preferences?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1230\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1230\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">No, but the platform interfaces can be localized and adapted for different country-specific languages.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1231\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1231\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1231\">\n                      Can regional regulatory configurations be supported?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1231\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1231\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes, ROCKEYE TMS supports configuration of region-specific tax parameters through the State Tax Master, enabling organizations to maintain state-level tax rules used during transport financial transactions.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1232\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1232\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1232\">\n                      Can data be stored in region-specific infrastructure?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1232\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1232\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Data hosting can be configured based on regional infrastructure or regulatory requirements.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1233\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1233\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1233\">\n                      What deployment models are supported by the system?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1233\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1233\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The system can be deployed in cloud environments, private infrastructure, or on-premise installations depending on organizational requirements.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1234\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1234\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1234\">\n                      How is user access controlled within the system?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1234\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1234\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">User access is managed through role-based permissions that define the level of access for each user.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1235\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1235\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1235\">\n                      Does the system maintain operational audit logs?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1235\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1235\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Key activities such as updates, approvals, and configuration changes are logged for audit purposes.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1236\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1236\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1236\">\n                      Is user authentication required to access the system?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1236\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1236\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Secure authentication ensures that only authorized users can access system features.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1237\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1237\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1237\">\n                      Can administrators manage user accounts centrally?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1237\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1237\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Administrators can create, modify, and manage user accounts through the system\u2019s administration interface.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1238\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1238\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1238\">\n                      Does the system support data security measures?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1238\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1238\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Data protection measures such as secure access controls and encrypted communication are implemented to protect operational data.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1239\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1239\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1239\">\n                      What should be done if system data does not appear updated?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1239\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1239\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">If system data appears outdated, users should refresh the listing, verify filters, and use search or advanced search tools to retrieve the latest available records within the module.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1240\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1240\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1240\">\n                      What happens if a user forgets their login credentials?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1240\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1240\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">If a user forgets their login credentials, a system administrator can access the user account in the Users module and update the account setup or password, allowing the user to regain access to the system.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1241\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1241\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1241\">\n                      What should be done if reports are not generating correctly?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1241\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1241\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Users should verify date ranges, adjust filters, use advanced search options, and refresh the report listing to ensure the correct data parameters are applied.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-1242\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1242\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-1242\">\n                      What should be done if a system feature is unavailable to a user?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-1242\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-1242\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The system administrator should verify user role permissions and enable access if appropriate.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                \n          <\/div>\n        <\/div>\n            <\/div>\n  <\/section>\n  \n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-faq.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1172","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kb.rockeye.com\/transporter\/wp-json\/wp\/v2\/pages\/1172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.rockeye.com\/transporter\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kb.rockeye.com\/transporter\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kb.rockeye.com\/transporter\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/kb.rockeye.com\/transporter\/wp-json\/wp\/v2\/comments?post=1172"}],"version-history":[{"count":3,"href":"https:\/\/kb.rockeye.com\/transporter\/wp-json\/wp\/v2\/pages\/1172\/revisions"}],"predecessor-version":[{"id":3926,"href":"https:\/\/kb.rockeye.com\/transporter\/wp-json\/wp\/v2\/pages\/1172\/revisions\/3926"}],"wp:attachment":[{"href":"https:\/\/kb.rockeye.com\/transporter\/wp-json\/wp\/v2\/media?parent=1172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}