{"id":743,"date":"2026-03-09T12:19:12","date_gmt":"2026-03-09T12:19:12","guid":{"rendered":"https:\/\/kb.rockeye.com\/trade\/?page_id=743"},"modified":"2026-04-23T04:49:59","modified_gmt":"2026-04-23T04:49:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/kb.rockeye.com\/trade\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"  <section class=\"kb-faq-section border-0 p-0 m-0\">\n          <div class=\"mb-4\">\n        <h2 class=\"kb-section-heading mb-2\">Frequently Asked Questions (FAQ's)<\/h2>\n        <p class=\"kb-section-desc\">Your Queries, Our Answers - Let's strengthen your software development<\/p>\n      <\/div>\n    \n    <!-- Tabs Navigation -->\n    <div class=\"kb-faq-tabs-container nav mb-4\" id=\"faq-tab\" role=\"tablist\">\n              <button class=\"nav-link kb-btn-pill active\" id=\"faq-tab-32\"\n          data-bs-toggle=\"pill\" data-bs-target=\"#faq-pane-32\" type=\"button\" role=\"tab\"\n          aria-controls=\"faq-pane-32\" aria-selected=\"true\">\n          Functional        <\/button>\n                <button class=\"nav-link kb-btn-pill \" id=\"faq-tab-31\"\n          data-bs-toggle=\"pill\" data-bs-target=\"#faq-pane-31\" type=\"button\" role=\"tab\"\n          aria-controls=\"faq-pane-31\" aria-selected=\"false\">\n          General        <\/button>\n                <button class=\"nav-link kb-btn-pill \" id=\"faq-tab-33\"\n          data-bs-toggle=\"pill\" data-bs-target=\"#faq-pane-33\" type=\"button\" role=\"tab\"\n          aria-controls=\"faq-pane-33\" aria-selected=\"false\">\n          Technical        <\/button>\n            <\/div>\n\n    <!-- Tabs Content -->\n    <div class=\"tab-content\" id=\"faq-tabContent\">\n              <div class=\"tab-pane fade show active\" id=\"faq-pane-32\"\n          role=\"tabpanel\" aria-labelledby=\"faq-tab-32\">\n          <div class=\"accordion kb-faq-accordion\" id=\"faqAccordion-32\">\n\n                            <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3949\">\n                    <button class=\"accordion-button \" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3949\"\n                      aria-expanded=\"true\"\n                      aria-controls=\"collapse-3949\">\n                      How does ROCKEYE Trade improve visibility of KPC ullage allocations?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3949\"\n                    class=\"accordion-collapse collapse show\"\n                    aria-labelledby=\"heading-3949\"\n                    data-bs-parent=\"#faqAccordion-32\">\n                    <div class=\"accordion-body\">\n                      <p>It provides product- and depot-level visibility into reserved, available and consumed ullage, helping teams plan intake and identify capacity constraints before they affect cargo execution.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3948\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3948\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3948\">\n                      How does ROCKEYE support reconciliation and financial processing?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3948\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3948\"\n                    data-bs-parent=\"#faqAccordion-32\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE reconciles planned purchases, actual stock-in quantities, supplier invoices, pricing, and applicable additional costs. Purchase and sales invoices are automatically synchronized with Finance, while payment and invoice adjustments remain traceable.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3947\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3947\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3947\">\n                      How does ROCKEYE manage the sales and delivery lifecycle?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3947\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3947\"\n                    data-bs-parent=\"#faqAccordion-32\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE manages the sales process from Sales Quotation through Proforma Invoice, Sales Order, Loading Ticket, and Waybill, with product allocation, truck and driver assignment, compartment-level loading, seals, and delivery information fully traceable throughout the process.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3946\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3946\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3946\">\n                      How does ROCKEYE calculate and manage inventory cost?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3946\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3946\"\n                    data-bs-parent=\"#faqAccordion-32\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE manages Weighted Average Cost (WAC) by aggregating procurement, stock movements, and inventory adjustments. WAC is maintained at depot and product level and reflected in inventory valuation and downstream sales pricing.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3945\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3945\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3945\">\n                      How does ROCKEYE manage bonds and customs documentation?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3945\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3945\"\n                    data-bs-parent=\"#faqAccordion-32\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE links imports to applicable customs bonds and supports key customs entry\/exit processes through TR-800, TR-830, TR-812 forms. It tracks bond utilization, remaining balances, inventory movements, and document approvals throughout the process.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3944\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3944\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3944\">\n                      How does ROCKEYE manage the procurement and import process?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3944\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3944\"\n                    data-bs-parent=\"#faqAccordion-32\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE supports Purchase Planning for petroleum imports, capturing supplier details, planned quantities, vessel allocations, ETAs, estimated landed costs, and relevant compliance documentation, providing visibility from import planning through receipt.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3943\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3943\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3943\">\n                      Can ROCKEYE support multiple shipments against a single vessel?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3943\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3943\"\n                    data-bs-parent=\"#faqAccordion-32\">\n                    <div class=\"accordion-body\">\n                      <p>Yes. ROCKEYE can manage multiple shipments against a vessel, with each shipment maintaining its own product, quantity, and shipment details.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                \n          <\/div>\n        <\/div>\n                <div class=\"tab-pane fade \" id=\"faq-pane-31\"\n          role=\"tabpanel\" aria-labelledby=\"faq-tab-31\">\n          <div class=\"accordion kb-faq-accordion\" id=\"faqAccordion-31\">\n\n                            <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3942\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3942\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3942\">\n                      How does ROCKEYE improve management decision-making?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3942\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3942\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p>Centralized dashboards and operational reporting provide management with consolidated visibility into inventory, procurement, logistics, exports, commercial activity and financial performance.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3941\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3941\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3941\">\n                      Does ROCKEYE support configurable Trade processes and business rules?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3941\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3941\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p>Yes. ROCKEYE supports configurable workflows, transaction rules, approvals, charges, pricing, and operational parameters to align the platform with each OMC\u2019s business requirements.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-728\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-728\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-728\">\n                      How does ROCKEYE Trade help organizations maintain compliance?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-728\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-728\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE centralizes KPC\/KRA compliance activities, including customs documentation, bond tracking, ASE processing, inventory records, and audit trails, helping organizations maintain consistent and traceable compliance records.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3939\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3939\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3939\">\n                      Does ROCKEYE Trade support multiple depots and petroleum products?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3939\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3939\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p>Yes. ROCKEYE supports multi-depot and multi-product operations, with inventory, valuation, charges, allocations, and movements tracked independently while providing consolidated visibility across depots.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-731\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-731\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-731\">\n                      What is ROCKEYE Trade?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-731\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-731\"\n                    data-bs-parent=\"#faqAccordion-31\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE Trade is a unified platform designed for downstream petroleum trading operations in Kenya. It manages the end-to-end Trade lifecycle, including procurement and imports, KPC lifting and depot operations, bond and customs compliance, inventory and WAC management, sales, reconciliation, and finance.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                \n          <\/div>\n        <\/div>\n                <div class=\"tab-pane fade \" id=\"faq-pane-33\"\n          role=\"tabpanel\" aria-labelledby=\"faq-tab-33\">\n          <div class=\"accordion kb-faq-accordion\" id=\"faqAccordion-33\">\n\n                            <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3955\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3955\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3955\">\n                      How does ROCKEYE Trade support cross-border compliance technically?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3955\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3955\"\n                    data-bs-parent=\"#faqAccordion-33\">\n                    <div class=\"accordion-body\">\n                      <p>Trade, TMS and VTS can work together to validate export documentation, monitor transit requirements, track approved routes and provide visibility into border events and transit compliance.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3954\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3954\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3954\">\n                      How does ROCKEYE support WAC calculations at scale?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3954\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3954\"\n                    data-bs-parent=\"#faqAccordion-33\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE uses optimized batch and real-time calculations for WAC, aggregating procurement, stock movements, and adjustments by depot to maintain accurate inventory valuation across multiple storage locations.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3953\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3953\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3953\">\n                      How does ROCKEYE integrate with external systems?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3953\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3953\"\n                    data-bs-parent=\"#faqAccordion-33\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE integrates with TMS, Finance, and other external systems through APIs and secure web services, enabling automated data exchange and synchronized operational workflows.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3952\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3952\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3952\">\n                      How does ROCKEYE maintain audit trails?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3952\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3952\"\n                    data-bs-parent=\"#faqAccordion-33\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE records transactions, adjustments, approvals, and user actions with details such as user ID, timestamp, action type, and before-and-after values, providing traceability for operational and compliance activities.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3951\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3951\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3951\">\n                      How does ROCKEYE prevent duplicate or erroneous transactions?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3951\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3951\"\n                    data-bs-parent=\"#faqAccordion-33\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE uses unique transaction keys, reference-number validation during transaction creation, and real-time validation at both the application and database levels to reduce duplicate and erroneous entries.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-3950\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-3950\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-3950\">\n                      How is user access controlled in ROCKEYE?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-3950\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-3950\"\n                    data-bs-parent=\"#faqAccordion-33\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE uses Role-Based Access Control (RBAC) to restrict users to authorized modules and data. Configurable permissions, approval controls for sensitive Trade transactions, and audit logging provide controlled access and traceability.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                \n          <\/div>\n        <\/div>\n            <\/div>\n  <\/section>\n  \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-faq.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-743","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/pages\/743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/comments?post=743"}],"version-history":[{"count":3,"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/pages\/743\/revisions"}],"predecessor-version":[{"id":3929,"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/pages\/743\/revisions\/3929"}],"wp:attachment":[{"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/media?parent=743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}