{"id":743,"date":"2026-03-09T12:19:12","date_gmt":"2026-03-09T12:19:12","guid":{"rendered":"https:\/\/kb.rockeye.com\/trade\/?page_id=743"},"modified":"2026-04-23T04:49:59","modified_gmt":"2026-04-23T04:49:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/kb.rockeye.com\/trade\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"  <section class=\"kb-faq-section border-0 p-0 m-0\">\n          <div class=\"mb-4\">\n        <h2 class=\"kb-section-heading mb-2\">Frequently Asked Questions (FAQ's)<\/h2>\n        <p class=\"kb-section-desc\">Your Queries, Our Answers - Let's strengthen your software development<\/p>\n      <\/div>\n    \n    <!-- Tabs Navigation -->\n    <div class=\"kb-faq-tabs-container nav mb-4\" id=\"faq-tab\" role=\"tablist\">\n              <button class=\"nav-link kb-btn-pill active\" id=\"faq-tab-27\"\n          data-bs-toggle=\"pill\" data-bs-target=\"#faq-pane-27\" type=\"button\" role=\"tab\"\n          aria-controls=\"faq-pane-27\" aria-selected=\"true\">\n          Functional        <\/button>\n                <button class=\"nav-link kb-btn-pill \" id=\"faq-tab-28\"\n          data-bs-toggle=\"pill\" data-bs-target=\"#faq-pane-28\" type=\"button\" role=\"tab\"\n          aria-controls=\"faq-pane-28\" aria-selected=\"false\">\n          General        <\/button>\n                <button class=\"nav-link kb-btn-pill \" id=\"faq-tab-29\"\n          data-bs-toggle=\"pill\" data-bs-target=\"#faq-pane-29\" type=\"button\" role=\"tab\"\n          aria-controls=\"faq-pane-29\" aria-selected=\"false\">\n          Technical        <\/button>\n            <\/div>\n\n    <!-- Tabs Content -->\n    <div class=\"tab-content\" id=\"faq-tabContent\">\n              <div class=\"tab-pane fade show active\" id=\"faq-pane-27\"\n          role=\"tabpanel\" aria-labelledby=\"faq-tab-27\">\n          <div class=\"accordion kb-faq-accordion\" id=\"faqAccordion-27\">\n\n                            <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-660\">\n                    <button class=\"accordion-button \" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-660\"\n                      aria-expanded=\"true\"\n                      aria-controls=\"collapse-660\">\n                      How does ROCKEYE centralize the trade lifecycle for Kenyan OMCs?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-660\"\n                    class=\"accordion-collapse collapse show\"\n                    aria-labelledby=\"heading-660\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE consolidates procurement planning, depot inventory, and the complete sales journey (Quotation to Payment) into a single platform, eliminating the need for fragmented spreadsheets and manual tracking.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-661\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-661\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-661\">\n                      How does the system manage procurement planning for petroleum imports?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-661\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-661\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The system enables structured procurement planning by capturing supplier allocations, estimated costs, and expected stock entries. This helps OMCs align purchasing decisions with demand forecasts and depot storage availability.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-662\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-662\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-662\">\n                      How are product costings and landed costs tracked during procurement?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-662\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-662\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE records all cost components related to the import process including product cost, freight, duties, and additional expenses. These costs are consolidated to generate an accurate landed cost per liter for financial and pricing decisions.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-663\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-663\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-663\">\n                      Can ROCKEYE record supplier invoices for product procurement?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-663\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-663\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Supplier invoices can be captured against purchase transactions, enabling accurate tracking of product cost components and integration with financial accounting records.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-664\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-664\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-664\">\n                      What specific KPC\/KRA regulatory forms can the system generate?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-664\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-664\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The system automates the generation and management of key regulatory documents including TR-800\/TR-830 (Entry) and TR-812 (Exit) forms to ensure duty accuracy and compliance with KRA requirements. It also supports ASE (Adjustment of Stock Entitlement) generation required by KPC, enabling the formal transfer of product ownership from the importer\u2019s KPC account to the OMC\u2019s KPC account.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-665\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-665\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-665\">\n                      How does ROCKEYE perform purchase reconciliation after receiving the formal supplier invoice?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-665\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-665\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE generates a purchase reconciliation by aligning the Purchase<br \/>\nPlan, Stock-In quantities, and final Supplier Invoice. The system compares<br \/>\nplanned volumes, actual received quantities, and final supplier pricing to<br \/>\nensure procurement accuracy before financial posting.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-666\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-666\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-666\">\n                      What discrepancies can be identified during purchase reconciliation?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-666\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-666\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">During reconciliation, the system highlights volume variances, pricing differences, landed cost adjustments, and duty-related changes. These controls help OMCs detect discrepancies before confirming the final purchase invoice.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-667\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-667\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-667\">\n                      Why is purchase reconciliation important in petroleum trade operations?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-667\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-667\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Purchase reconciliation ensures that planned allocations, actual depot receipts, and supplier billing match accurately. This prevents cost distortions, protects margins, and ensures financial accuracy before payments are processed.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-668\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-668\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-668\">\n                      How are purchase invoices generated after reconciliation?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-668\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-668\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Once reconciliation confirms the final quantities and pricing, a Purchase Invoice is generated capturing the product cost and associated landed costs, ensuring accurate cost accounting.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-669\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-669\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-669\">\n                      How does the purchase invoice integrate with financial accounting?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-669\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-669\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The finalized purchase invoice is automatically synchronized with the Finance module, allowing finance teams to process supplier payments and maintain accurate cost accounting records.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-670\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-670\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-670\">\n                      How does purchase reconciliation improve cost transparency in petroleum trading?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-670\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-670\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">By comparing planned allocations, actual stock received, and final supplier pricing, ROCKEYE provides a clear breakdown of the true product cost, enabling OMCs to accurately determine margins and financial exposure.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-671\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-671\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-671\">\n                      How does ROCKEYE manage bond records for imported petroleum products?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-671\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-671\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE maintains a bond ledger linked to imported product transactions, ensuring that every bonded import is tracked against the applicable customs bond. This provides full visibility into bond utilization, balances, and associated inventory movements.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-672\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-672\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-672\">\n                      In what ways does the system prevent overuse of a bond?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-672\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-672\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The system continuously tracks bond usage and remaining balances based on import quantities and bonded transactions, allowing users to monitor available bond capacity before executing new imports.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-673\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-673\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-673\">\n                      Can I generate a summary showing all active and expired bonds?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-673\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-673\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes, ROCKEYE provides a real- time bond listing of all generated bonds, displaying active, partially utilized, and expired bonds along with linked product imports and remaining bond balances.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-674\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-674\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-674\">\n                      Why is a centralized bond ledger important for operations and finance?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-674\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-674\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">By consolidating all bonded imports, duty obligations, and linked transactions, the bond ledger ensures transparent tracking of inventory, financial exposure, and compliance adherence across teams.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-675\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-675\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-675\">\n                      What types of bonds can ROCKEYE track for imported petroleum products?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-675\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-675\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The system supports various bond types, including import,transit and warehouse bonds, all linked directly to the corresponding product entries and import transactions.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-676\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-676\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-676\">\n                      How does ROCKEYE handle bond renewals for imported petroleum products?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-676\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-676\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">When a bond is nearing expiry, ROCKEYE allows renewal of the bond with updated validity and limits, ensuring uninterrupted compliance and continuity of bonded transactions.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-677\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-677\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-677\">\n                      Can a parent bond be split to create child bonds for specific imports?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-677\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-677\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes, Rebounding enables creation of child bonds linked to a parent bond, allowing allocation of bond limits to individual shipments or product categories while maintaining a consolidated view for compliance and audit purposes.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-678\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-678\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-678\">\n                      What is the purpose of the TR-800 form in ROCKEYE?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-678\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-678\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The TR-800 links each imported purchase transaction to its corresponding bond, allocating the bond amount against the imported products. It serves as the primary record for customs entry and duty obligations.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-679\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-679\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-679\">\n                      How does the TR-830 relate to the TR-800?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-679\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-679\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The TR-830 is generated from the TR-800 and indicates the exact quantity of products covered by the bond amount allocated in the TR-800, providing precise tracking of bonded inventory.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-680\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-680\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-680\">\n                      What function does the TR-812 exit form serve in bonded imports?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-680\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-680\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The TR-812 tracks the physical release of petroleum products from the bond. It releases the corresponding bond value, and makes it available for reuse in future imports.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-681\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-681\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-681\">\n                      How does ROCKEYE ensure bond reuse after product exit?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-681\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-681\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">When a TR-812 exit is processed, the system releases the bond amount associated with the exited quantity, updating the bond ledger and allowing the remaining bond balance to be reused for new imports.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-682\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-682\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-682\">\n                      What is the purpose of the ASE (Adjustment of Stock Entitlement) document?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-682\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-682\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The ASE document formalizes the transfer of product ownership from the importer\u2019s KPC stock account to the respective OMC\u2019s KPC account. It acts as an official record confirming that the imported product entitlement has been reassigned to the purchasing OMC.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-683\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-683\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-683\">\n                      How are ASE documents approved within the system?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-683\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-683\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The system supports approval workflows where designated authorized signatories review and approve the ASE before it is finalized. This ensures that ownership transfers comply with company and KPC authorization requirements.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-684\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-684\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-684\">\n                      How does ROCKEYE support the distribution of ASE documents to KPC?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-684\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-684\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Once approved, the ASE document can be emailed directly from the system to relevant stakeholders, including KPC and the receiving OMC, ensuring timely communication and proper documentation of the ownership transfer.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-685\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-685\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-685\">\n                      Does ROCKEYE manage the purchase of seals?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-685\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-685\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes, the system records all seal purchases, including supplier details, seal costs, batch numbers, start and end seal numbers, and total quantities, ensuring every seal is accounted for before depot allocation.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-686\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-686\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-686\">\n                      In what way are seals allocated to KPC depots?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-686\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-686\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Seals are assigned in batches to specific KPC depots, with ROCKEYE capturing the allocated range of seal numbers, total quantity, and linking them to the depot for accurate tracking and accountability.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-687\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-687\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-687\">\n                      In what way are seals allocated to KPC depots?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-687\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-687\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Seals are assigned in batches to specific depots, with ROCKEYE capturing the allocated range of seal numbers, total quantity, and linking them to the depot for accurate tracking and accountability.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-688\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-688\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-688\">\n                      Can seal numbering help prevent unauthorized use?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-688\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-688\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes, sequential seal numbering allows traceability of each seal, ensures accountability, simplifies audits, and maintains the integrity of petroleum stock movements.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-690\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-690\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-690\">\n                      When are product gain\/loss adjustments typically applied?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-690\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-690\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Adjustments are applied quarterly, based on KPC reconciliations, ensuring that OMC inventory balances reflect actual storage and movement discrepancies.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-691\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-691\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-691\">\n                      Why is it important for OMCs to reconcile these gains and losses?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-691\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-691\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Reconciling gains and losses ensures accurate inventory valuation, proper reporting, and prevents discrepancies in billing or product accountability with KPC.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-692\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-692\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-692\">\n                      In what way does the system reflect inventory adjustments in operational reports?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-692\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-692\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Adjusted quantities are updated in inventory summaries, WAC reports, and depot-level stock views, ensuring that operational teams have an accurate real-time picture of stock.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-693\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-693\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-693\">\n                      What triggers a WAC adjustment for inventory products?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-693\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-693\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">WAC adjustments occur when there are changes in product cost due to product pricing updates, import costs, or reconciliation of inventory gains\/losses.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-694\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-694\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-694\">\n                      What triggers a WAC adjustment for inventory products?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-694\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-694\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">WAC adjustments occur when there are changes in product cost due to product pricing updates, import costs, or reconciliation of inventory gains\/losses.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-695\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-695\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-695\">\n                      Can adjustments be applied to individual depots or products?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-695\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-695\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes, ROCKEYE supports WAC adjustments at both depot and product levels, giving precise control over valuation for different storage locations.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-696\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-696\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-696\">\n                      How does WAC adjustment impact downstream reports?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-696\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-696\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Once applied, the updated WAC affects inventory valuation, cost of goods sold, and WAC summary reports, ensuring that all reports reflect the latest cost structure.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-697\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-697\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-697\">\n                      In what way can OMCs review historical WAC adjustments?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-697\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-697\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE maintains a history of all WAC adjustments, showing the previous cost, updated cost, effective date, and reason, which supports audit and regulatory compliance.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-698\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-698\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-698\">\n                      What information does the WAC Summary report provide?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-698\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-698\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">It shows product movement across depots, cost breakdowns per transaction, weighted average costs, and total inventory value, giving a comprehensive valuation view.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-699\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-699\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-699\">\n                      Can the WAC Summary be filtered by depot, product, or time period?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-699\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-699\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes, ROCKEYE allows filtering to analyze specific depots, product lines, or transaction periods, making the report flexible for operational and financial review.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-700\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-700\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-700\">\n                      How does the WAC Summary support audit and regulatory compliance?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-700\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-700\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">By providing detailed cost and movement breakdowns, the report offers transparency for audits, KPC reporting, and internal financial controls.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-701\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-701\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-701\">\n                      Why is the Inventory Aging document important for OMCs?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-701\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-701\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">It provides an official record of storage penalties billed by KPC, enabling OMCs to reconcile their accounts, update inventory costs, and maintain compliance with KPC storage agreements.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-702\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-702\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-702\">\n                      When is the Inventory Aging document generated in ROCKEYE?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-702\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-702\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">It is created after KPC has issued the storage penalty bill, providing a finalized and auditable record of penalties incurred for inventory held beyond the free storage period.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-703\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-703\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-703\">\n                      In what way does ROCKEYE track free storage days per product at KPC?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-703\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-703\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The system maps each product and depot to the allowed free storage period and automatically monitors the number of days each product remains in storage.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-704\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-704\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-704\">\n                      What is the purpose of tracking late lifting?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-704\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-704\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Late lifting tracks product movements across terminals, measuring the duration products remain in storage beyond free days and calculating the corresponding aging costs incurred.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-706\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-706\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-706\">\n                      How does ROCKEYE help eliminate KPC overstay penalties?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-706\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-706\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE monitors product storage against free storage periods at each KPC depot and terminal. It tracks aging days, storage charges, and late lifting risks in real-time, allowing OMCs to plan timely lifting or transfers preventing penalties and unnecessary costs.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-707\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-707\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-707\">\n                      Can ROCKEYE assign multiple shipments to a single vessel?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-707\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-707\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes, the system allows multiple import shipments to be allocated to the same vessel, maintaining capacity, scheduling, and load tracking for operational efficiency.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-708\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-708\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-708\">\n                      In what way does Vessel Management integrate with customs and inventory modules?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-708\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-708\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Each vessel record is linked to TR-800\/TR-830\/ASE forms and imported product entries, ensuring seamless tracking from arrival to depot allocation.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-709\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-709\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-709\">\n                      When should vessel records be updated in the system?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-709\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-709\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Vessel details should be updated whenever new vessels are used for shipments, or if operational changes occur, such as schedule changes, capacity adjustments, or ownership updates.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-710\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-710\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-710\">\n                      How Depot Management integrated with inventory and logistics modules?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-710\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-710\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Depot records link to product inventory, storage charges, transport scheduling, and KPC reporting, ensuring complete visibility of product flow and associated costs.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-711\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-711\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-711\">\n                      Can multiple product types be stored at the same depot?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-711\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-711\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes, each depot can store multiple products, with capacities and charges tracked per product for accurate inventory and cost management.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-712\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-712\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-712\">\n                      Why is mapping depot charges important?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-712\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-712\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Accurate mapping ensures all costs are tracked against the correct depot, helping OMCs manage operational expenses and invoice customers correctly.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-713\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-713\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-713\">\n                      In what way are trucks and drivers linked to delivery operations?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-713\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-713\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Trucks and drivers are mapped to specific deliveries, products, and routes, ensuring accurate tracking, compliance, and operational accountability from depots to customers.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-714\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-714\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-714\">\n                      How does the system manage depot-wise inventory visibility?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-714\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-714\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The platform provides real-time depot-level stock tracking, allowing users to monitor available quantities, allocations, aging, and inventory valuation across multiple storage locations.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-715\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-715\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-715\">\n                      How are sales quotations managed in the trade module?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-715\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-715\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Users can generate sales quotations with configurable pricing, customer details, and product allocations. Quotations can be revised, approved, or converted into proforma invoices when confirmed by the customer.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-716\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-716\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-716\">\n                      Can quotations support multiple currencies and flexible pricing?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-716\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-716\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. The quotation module supports multi-currency pricing and flexible rate structures, allowing OMCs to manage local and international trade scenarios efficiently.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-717\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-717\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-717\">\n                      In what way does the system track quotation validity?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-717\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-717\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE tracks Validity dates for each quotation, alerting users if a quotation is used past its validity, ensuring that price and terms are honored correctly.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-718\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-718\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-718\">\n                      How does a Sales Quotation affect inventory planning?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-718\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-718\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">While the SQ itself does not reserve stock, it provides visibility into potential demand, helping operations forecast and plan inventory availability.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-719\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-719\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-719\">\n                      Are proforma invoices generated in the sale cycle?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-719\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-719\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Once a quotation is approved, users can convert it directly into a proforma invoice with relevant bank details.It can be printed or emailed directly from the system<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-720\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-720\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-720\">\n                      How does the system calculate final unit prices in the Sales Order?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-720\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-720\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE applies the price build-up from the quotation including depot charges, handling fees, and applicable adjustments for accurate unit pricing.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-721\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-721\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-721\">\n                      In what way does the Sales Order interact with inventory to support fulfilment?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-721\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-721\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Each SO allocates products in the depot inventory, ensuring that stock is reserved for the customer and tracked for dispatch and billing.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-722\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-722\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-722\">\n                      Why is the Loading Ticket critical in the downstream operations?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-722\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-722\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">It initiates the physical dispatch of products, specifying quantities, depots, and trucks, and is integrated with TMS to assign trips for delivery.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-723\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-723\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-723\">\n                      How is trip status monitored within ROCKEYE?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-723\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-723\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE monitors trip progress in real-time via TMS integration, showing loading, in-transit, and delivery stages.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-724\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-724\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-724\">\n                      How are multiple products handled on a single Loading Ticket?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-724\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-724\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE Loading Ticket allows multiple products to be loaded on the same truck, with each product assigned to specific compartments for accurate quantity allocation and operational tracking.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-725\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-725\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-725\">\n                      In what way is a single product distributed across multiple compartments on a Loading Ticket?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-725\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-725\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">A single product can be distributed across multiple compartments within the same truck, allowing precise tracking of quantities per compartment during dispatch.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-726\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-726\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-726\">\n                      How does the Waybill ensure product integrity during transport?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-726\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-726\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">The Waybill records the product assigned to each compartment, providing a verifiable link between loaded quantities and their physical location on the truck, preventing mix-ups or diversion.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-727\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-727\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-727\">\n                      Does ROCKEYE support configurable Trade processes and business rules?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-727\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-727\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p>Yes. ROCKEYE supports configurable workflows, transaction rules, approvals, charges, pricing, and operational parameters to align the platform with each OMC\u2019s business requirements.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-728\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-728\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-728\">\n                      How does ROCKEYE Trade help organizations maintain compliance?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-728\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-728\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE centralizes KPC\/KRA compliance activities, including customs documentation, bond tracking, ASE processing, inventory records, and audit trails, helping organizations maintain consistent and traceable compliance records.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-729\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-729\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-729\">\n                      What business processes does ROCKEYE Trade cover?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-729\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-729\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE covers the end-to-end downstream petroleum Trade lifecycle, from Purchase Planning and imports through Customs and Bond Management, KPC stock ownership transfer, depot operations, Inventory &amp; Valuation, Seal Management, the complete sales cycle from Quotation to Invoice, Reconciliation, and Finance processing.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-730\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-730\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-730\">\n                      Who can use ROCKEYE Trade?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-730\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-730\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE Trade is designed for organizations involved in downstream petroleum trading operations, including OMCs and teams managing procurement, imports, customs, depot operations, inventory, sales, and finance.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-731\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-731\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-731\">\n                      What is ROCKEYE Trade?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-731\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-731\"\n                    data-bs-parent=\"#faqAccordion-27\">\n                    <div class=\"accordion-body\">\n                      <p>ROCKEYE Trade is a unified platform designed for downstream petroleum trading operations in Kenya. It manages the end-to-end Trade lifecycle, including procurement and imports, KPC lifting and depot operations, bond and customs compliance, inventory and WAC management, sales, reconciliation, and finance.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                \n          <\/div>\n        <\/div>\n                <div class=\"tab-pane fade \" id=\"faq-pane-28\"\n          role=\"tabpanel\" aria-labelledby=\"faq-tab-28\">\n          <div class=\"accordion kb-faq-accordion\" id=\"faqAccordion-28\">\n\n                            <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-733\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-733\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-733\">\n                      Why is ROCKEYE important for regulatory compliance?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-733\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-733\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">It automates KPC\/KRA forms (TR-800, TR-830, TR-812, ASE), tracks bonds, monitors inventory, and provides auditable records, ensuring statutory and corporate compliance.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-734\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-734\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-734\">\n                      Does ROCKEYE support multi-depot and multi-product operations?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-734\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-734\"\n                    data-bs-parent=\"#faqAccordion-28\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Yes. Each depot and product line can be tracked independently, including storage, inventory value, charges, and dispatch, allowing accurate operational and financial oversight.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                \n          <\/div>\n        <\/div>\n                <div class=\"tab-pane fade \" id=\"faq-pane-29\"\n          role=\"tabpanel\" aria-labelledby=\"faq-tab-29\">\n          <div class=\"accordion kb-faq-accordion\" id=\"faqAccordion-29\">\n\n                            <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-735\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-735\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-735\">\n                      How does ROCKEYE Trade integrate with TMS and external systems?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-735\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-735\"\n                    data-bs-parent=\"#faqAccordion-29\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE system uses APIs and secure web services to communicate with TMS, Finance, and other external systems, ensuring automated data exchange and synchronized operational workflows.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-736\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-736\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-736\">\n                      What mechanisms prevent data duplication in the system?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-736\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-736\"\n                    data-bs-parent=\"#faqAccordion-29\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE enforces unique keys for transactions, validates reference numbers on creation, and applies real-time checks at both application and database levels to prevent duplicates.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-737\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-737\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-737\">\n                      &quot;How is user access controlled in ROCKEYE?&quot;                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-737\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-737\"\n                    data-bs-parent=\"#faqAccordion-29\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Role-based access control (RBAC) ensures that users only see and interact with modules and data they are authorized for, with configurable permissions and audit logging.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-738\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-738\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-738\">\n                      How does ROCKEYE maintain audit trails for compliance purposes?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-738\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-738\"\n                    data-bs-parent=\"#faqAccordion-29\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">Every transaction, adjustment, approval, and user action is logged in immutable audit tables, capturing user ID, timestamp, action type, and before\/after values.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-739\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-739\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-739\">\n                      How does the system handle WAC and inventory calculation at scale?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-739\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-739\"\n                    data-bs-parent=\"#faqAccordion-29\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE runs optimized batch and real-time calculations for WAC, aggregating procurement, stock movements, and adjustments per depot to ensure accurate valuation across multiple storage locations.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                                <div class=\"accordion-item\">\n                  <h3 class=\"accordion-header\" id=\"heading-740\">\n                    <button class=\"accordion-button collapsed\" type=\"button\"\n                      data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-740\"\n                      aria-expanded=\"false\"\n                      aria-controls=\"collapse-740\">\n                      How is system performance monitored and optimized?                    <\/button>\n                  <\/h3>\n                  <div id=\"collapse-740\"\n                    class=\"accordion-collapse collapse \"\n                    aria-labelledby=\"heading-740\"\n                    data-bs-parent=\"#faqAccordion-29\">\n                    <div class=\"accordion-body\">\n                      <p><span data-sheets-root=\"1\">ROCKEYE includes performance monitoring dashboards, indexing, caching, and query optimization. Alerts can be configured for slow queries, high load, or data anomalies.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                \n          <\/div>\n        <\/div>\n            <\/div>\n  <\/section>\n  \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-faq.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-743","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/pages\/743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/comments?post=743"}],"version-history":[{"count":3,"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/pages\/743\/revisions"}],"predecessor-version":[{"id":3929,"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/pages\/743\/revisions\/3929"}],"wp:attachment":[{"href":"https:\/\/kb.rockeye.com\/trade\/wp-json\/wp\/v2\/media?parent=743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}