Purpose

The Call Console facilitates user invitation to support calls using different methods

Navigation

Menu > Content > Call Console

User will also get an option of Call Console on the Top Section

Details

• Static Call (Left Panel):
  • Displays a fixed link and QR code for guests.
  • Users can toggle between individual and company session types.
  • Option to download the QR or copy the link for easy sharing.
• Email/Meeting Invite (Right Panel):
  • Allows sending invites via email or scheduling meetings.
  • Users can choose participants from the phone book or invite guest users.
  • Required fields: Guest Email and Full Name.
  • An invitation triggers call session initiation.

Calling Page Features

During a session, expert agents have access to the following features:

• Flashlight: Turns on guest device flashlight for clearer visuals.
• Share Screen: Expert can share their screen with the guest.
• Mute Audio: Mutes guest audio when needed.
• Pause Video: Temporarily pause the session video.
• Record Call: Saves the session for later reference.
• Zoom: Zoom into the guest’s video feed.
• Chat: Text-based chat between expert and guest.
• Invite User: Bring in additional participants via email.
• Switch Camera: Toggle front and rear cameras.
• Save Image: Capture a screenshot of the video session.
• Mute/Unmute Guest: Host can control the guest’s microphone.
• Mute/Unmute (Self): Control own mic for clarity.
• End Call: Ends the session for all if host disconnects.
• Select Bandwidth: Adjust video/audio quality based on network strength.
• Share Screen (Guest): Guests can also share their screen for troubleshooting.

These features support a highly collaborative and seamless remote assistance experience.