Introduction/Purpose:

The ticketing system allows customers to report difficulties, request support, and track progress for quick problem resolution throughout the procurement. It facilitates excellent communication and a smooth procurement process.

How to Navigate: 

The procedure needed to view the tickets includes the following steps: 

• Click on Ticket Icon: By selecting the ticket icon from the menu, the user can view tickets. 

Listing:

A ticketing system is a feature in a vendor procurement system that displays a list of tickets allocated to the user and allows the user to add tickets if there is an issue. The following are the primary features of the tickets:

• Users can view the following information on the Ticketing listing page.
  • Title 
  • Last commented by 
  • Closing remark 
  • Ticket status 
  • Added date 
  • View Response

Clickable Action:

• Raise Ticket Users have the option to initiate a new ticket within the system by clicking on the “raise ticket” button. They can then choose the “Open (New Request)” voucher number associated with the RFP/RFQ, which represents their concerns or queries.